CAO Projects
Adobe AEM Forms
2023 - 2024
Condo Director Training Dash
2024
Condo Returns
2023 - Present
Adobe AEM Forms
Led the design to simplify the process for users requesting condo board meetings, with the goal of centralizing information in one location.
Original low fidelity design of the guided form introducing the general concept of an embedded form
Finalized mobile design shared with the vendor. Due to time constraints this was not possible to implement.
Finalized UI Design that was shared with the external vendor with the design requirements
Implemented design on the CAO Website
Challenges: I encountered technical issues with embedding on WordPress, including double scrolling on long pages and improper form layout. Users reported difficulties with navigation and understanding the content.
Outcome: The pilot achieved a 60% approval rating and 3 key improvements needed to reach target approval rating KPI.
Condo Director Training
Designed a dashboard to track condo directors' training progress, due dates, quiz scores, and provide essential resources.
Timeline
September 2023 - March 2024
Role
UX/UI Designer
Note
Since product has not yet launched, designs can be reviewed upon request. Keep your eyes out for it on November 1, 2024!
Project Overview: The goal was to anchor the user before they accessed the Learning Management System.
Challenges: We encountered technical limitations that prevented the inclusion of many of the design elements, specifically progress indicators. Additionally, time constraints and management pressure prevented user testing, limiting feedback on feature priorities.
Outcome: We delivered a functional dashboard that met the core user's needs despite the constraints. This project emphasized the importance of balancing design with technical capabilities and improved our approach to collaborative problem solving
Condo Returns
Designing an improved user journey for condo returns process, a required report for all condominiums in Ontario.
Progress: During conceptual user testing sessions, 88% of tasks were completed successfully and the design received a 90/100 system usability score overall. The findings led to improved system feedback, better question segmentation, and improved UI features. Received approval from the senior management team to implement designs in November 2023 and have been collaborating with the development team to implement the new designs in Angular.
Timeline
September 2023 - Present
Role
UX/UI Designer
Note
Since product has not yet launched, designs can be reviewed upon request.